Perfect Designers

Frequently Ask Questions

How long do I have to return or exchange an item?

You have 14 days from the date of delivery to return or request an exchange for your item, as long as it meets our return policy conditions.

Sale items are not eligible for return, but can be exchanged only if they are faulty or incorrect.

Unfortunately, we do not accept returns or exchanges on any customized orders.

The item must be:

  • Unused and unworn

  • In its original packaging

  • With the original tags and labels attached

  • Accompanied by the invoice or packing slip

  • If the item is faulty or incorrect, we’ll reimburse your return shipping cost as an online credit voucher.

  • If it’s a non-faulty exchange, the customer covers the return shipping and any additional charges.

If approved, your refund will be issued to your original payment method. It may take up to 14 working days after we receive your return to process the refund.

You can contact our support team via:

  • Email: sales@perfectdesigners.co.uk

  • WhatsApp: +441214390135
    Include your order number and the reason for your request.
    To access the exchange form, click here.