WELCOME TO THE PERFECT DESIGNERS WEBSITE TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW.
PRODUCT INFORMATION
We have made every effort to display the colors of our products as accurately as possible on the website. However, as actual colors depend on your monitor or device settings, we cannot guarantee that your screen’s display will accurately reflect the delivered product.
Due to the unique nature of handmade items, slight variations may occur from the product images shown. Perfect Designers reserves the right to modify individual components when necessary.
All sizes and measurements are approximate, but we do strive to ensure they are as accurate as possible.
We take reasonable care to ensure product descriptions, pricing, and other information listed on the website are accurate at the time of entry. However, we reserve the right to refuse orders if any details, including prices or promotions, have been published in error.
Prices are subject to change without prior notice and include applicable VAT for UK or Republic of Ireland customers. All products are subject to availability. There may be changes in stock status between order placement and acceptance. If an item becomes out of stock before acceptance, we will inform you as soon as possible, and you will not be charged for that item.
Perfect Designers may offer online-exclusive promotions not available in our physical stores or regionally specific deals not available online.
PRICE AND PAYMENT OPTIONS
We accept Visa and Mastercard credit/debit card payments in British Pounds (GBP).
Prices include applicable UK or Irish VAT at the current rate. The total order cost includes the product price plus delivery charges.
To ensure security, your billing details must match those of the card used. Orders with mismatched billing information may be canceled.
ORDER ACCEPTANCE
You have the legal right to cancel most orders within 7 working days of receiving them. However, this does not apply to personalized items, perishable goods, opened audio/video/computer products, or made-to-order garments. To cancel, you must notify us in writing within 7 working days after receiving the goods.
We do not offer a free returns service.
Please handle items with care and return them in their original condition. Items that appear used beyond standard inspection may not be accepted for returns.
Made-to-order garments can be canceled within 5 days of order placement. After that, no cancellation or refund will be accepted. This does not affect your statutory rights.
Ownership of items transfers to you only once full payment is received. Ownership reverts to Perfect Designers if a refund is processed.
ACCURACY
While we strive for accuracy, the colors you see may vary depending on your device settings. All descriptions, illustrations, and product information on our site are provided for reference only and do not constitute a guarantee.
Although we aim to maintain an accurate and reliable website, internet-based services may experience interruptions, errors, or delays. Perfect Designers is not liable for any such disruptions or inaccurate information.
FABRICS & EMBROIDERY
Many of our garments are hand-embroidered and require delicate handling. Any minor displacement of beading or embroidery is not considered a defect.
Most fabrics are 100% polyester and may have pattern variations due to dyeing techniques.
Dry cleaning is recommended for the first wash, especially for heavily embroidered items. Hand-dyed items may not have colorfast guarantees, and we are not responsible for damage due to improper washing.
Printed or embellished clothing should be ironed inside out.
Embroidered shoes are for occasional wear only and may not be suitable in wet weather.
Paraffin odor may be present due to dry-cleaning processes; this will dissipate once unpacked.
QUERIES
If you have questions regarding any product, contact our customer service team:
📞+ 441214390135 (10am–7pm, Monday to Sunday)
📧 Email: support@perfectdesigners.co.uk
If packaging appears damaged at delivery, reject the parcel and inform the courier. If already opened, inspect the goods in front of the courier and report any issues immediately.
In case of damaged or missing goods, notify us within 3 days of delivery to be eligible for repair or replacement.
We are not responsible for damage caused by misuse or neglect.
GENERAL
Orders are only binding once accepted by Perfect Designers. Ownership of items passes when shipped or once full payment is received.
Any variation of these terms must be in writing and signed by both parties.
POSTAGE CHARGES
A standard delivery charge of £5.00 applies to all orders delivered within England, Wales, and parts of Scotland.
STOCK AVAILABILITY
In the rare case an item is unavailable:
- We will attempt to contact you. If unreachable, we may refund the item and ship the rest of the order.
- Incorrect contact or address details may delay your order.
- We are not responsible for deliveries missed or misdelivered due to absence or incorrect address.
- Cardholder address and delivery address must match, or verification may be required before dispatch.
- No guarantees are made; processing may vary by case.
SALES POLICY
Sale items are eligible for exchange only. You may exchange for a different size, color, or design, but an additional delivery charge of £5.00 applies. (Your statutory rights are not affected.)
MEASUREMENTS
All measurements are approximate. Due to the handmade nature and fabric variations, sizing may vary slightly.
NON-TRANSFERABLE
Use of our services is non-transferable and subject to company policies or limitations by your card issuer.
RESALE
Perfect Designers does not allow resale or wholesale distribution of its items. Our pricing reflects a direct-to-customer model.
RIGHT TO REFUSE
Perfect Designers reserves the right to refuse service at any time, subject to product and service availability.
RISK
Risk transfers to you upon delivery. We are not responsible for delayed deliveries by third parties.
STATUTORY RIGHTS
Nothing in these terms affects your legal rights under applicable consumer protection laws.
Perfect Designers
Neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited in full or in part for any purpose without our prior written consent.
All content available on the Website—including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”)—is the property of Perfect Designers and is protected by UK and international copyright laws. The trademarks, logos, and service marks displayed on the Website (collectively the “Trade Marks”) are the registered and unregistered marks of Perfect Designers in the UK, United States, and other countries and are protected by UK and international trademark laws. All other Trade Marks not owned by us, our affiliates, our partners, or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
INDEMNITY
You agree fully to indemnify, defend, and hold Perfect Designers and our officers, directors, employees, agents, and suppliers harmless immediately on demand against all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of this website or the use by any other person accessing the website using your shopping account and/or your personal information.
RETURNS
We will replace or refund most items provided they are returned complete, unused, and in their original packaging with any appropriate labels and tags intact within 7 days of receipt.
You must take reasonable care of the goods and return them to us in the normal way. Goods used beyond examination purposes may not be considered for refund.
Returns can be sent via Post Office using second-class recorded delivery (for parcels under 1kg). You must obtain proof of postage and ensure adequate insurance for the value of returned goods. We do not offer free returns.
Return Address: Perfect Designers, 89 Shireland Rd, Cape Hill, Birmingham, Smethwick B66 4QJ, United Kingdom.
We are not liable for returned goods until received. Postage & packing costs are non-refundable unless your statutory rights apply.
SPECIAL POSTAGE OFFERS
From time to time, we offer special free postal offers, valid only in England, Wales, and parts of Scotland for postage normally charged at £5.00. For international shipping, please add item(s) to your cart and use our shipping estimator tool for rates.
EXCHANGES
If you wish to exchange items for another size or product, we’re happy to help. A £5.00 postal charge applies.
In-store exchanges are possible, but refunds are processed only through our main office.
DELIVERY DEADLINES
Delivery deadlines depend on stock availability and accurate shipping information. We’ll contact you in case of discrepancies, so ensure contact details are correct.
Perfect Designers is not responsible for refunds due to late delivery under the following conditions:
- Shipments to PO Boxes or collection centers.
- Delays caused by customers or customs regulations.
- Incomplete shipping addresses or invalid contact details.
- Circumstances beyond our control (weather, strikes, etc.).
REFUNDS
Refunds will be processed within 14 days of receiving the returned item. Refunds are made using the original payment method only.
If your refund doesn’t show after 15 days, contact our customer service at +441214390135 with your order details.
Refunds are not issued for products damaged due to customer misuse or returned outside our return policy.
PROMOTIONAL OFFERS
Items part of a promotional offer must be returned together for a refund.
LEGAL DISCLAIMER
Our services and content are provided “as is” and “as available.” All express and implied warranties are disclaimed. Our maximum liability shall not exceed the amount paid by the customer for the specific item. We are not liable for any indirect, special, or consequential damages.
You agree to indemnify and hold Perfect Designers, its affiliates, and suppliers harmless from any claims arising from your use of the Website or breach of these terms.
Any disputes shall be submitted to confidential arbitration in London, governed by UK law. Arbitration will be conducted under the International Chamber of Commerce rules. If arbitration is not permitted, disputes will be handled by the English courts.
COPYRIGHT
All rights including copyright of these web pages belong to Perfect Designers. No content may be copied, downloaded, or reused without written permission. Content is provided for non-commercial use only.
We accept no responsibility for third-party links not under our control.
LEGAL OWNERSHIP
Legal ownership of goods remains with Perfect Designers until full payment is received. If refunded, ownership reverts back to us.
MISCELLANEOUS
This contract is governed by UK law and interpreted accordingly. Any cause of action must be brought within 6 months of purchase.
If any clause is invalid, the rest of the contract remains enforceable.
REGISTERED COMPANY DETAILS
Perfect Designers
89 Shireland Rd, Cape Hill, Birmingham, Smethwick B66 4QJ, United Kingdom
We accept Visa and MasterCard in GBP (or other currencies). Disputes will be governed by UK law.
Users under 18 may not register or transact on this website. Customers must retain transaction records.
All payments are securely processed through our payment gateway. We do not store card information.